How We Work
How we work
The decision to invest in a new kitchen or any key living area should be an exciting, creative, and enjoyable process. Here at Ashgrove we aim to ensure that is exactly what happens. We have learnt that the key to a successful relationship with our clients and stunning outcome is that we listen to your ideas and work closely with you through all the stages, from design to completion and beyond. That way we can ensure a completely successful project; something that we are all truly proud of.
Step one – Free consultation
We offer a free no obligation initial consultation to explore your ideas and give advice to ensure we are creating a kitchen that meets your individual needs today and in the future.
Step two – Designing your dream kitchen
At the first home visit we will take detailed measurements and fully discuss your ideas, requirements and preferences. Our kitchen designer can offer further advice and help evolve your initial ideas considering both the function as well as the aesthetics of your new kitchen. Often ideas may come from your own home, such as a beautiful stained glass window in the hall may be incorporated into a cupboard door.
On agreeing the key points, an outline plan will be drawn up with a quotation. A further visit will be arranged to show you samples and illustrations of the initial concepts, design and materials. Any further amendments will be made until you are entirely satisfied. Only then will a final plan and detailed quotation be drawn up for your approval.
Step three – Approving the design
When you are completely satisfied with our proposal, we will send a letter of confirmation, discuss convenient dates for instalment, and take an initial deposit. We arrange a final check survey by one of our professional fitters prior to placing the order to our workshops.
Step four – Project Management
We offer a complete project management service for your kitchen, bedroom, bathroom or home study. From initial design to liaising directly with tradesman for building work, electrics , plumbing, plastering and flooring we can complete the look for you. We have a wealth of experience in sourcing material, additional fixtures and unique fittings as well as appliances. Should you not require a full service we would be happy to supply only. Please contact your designer to discuss your particular requirements who will be your point of contact through the whole process.
Step five – Manufacture
All our kitchens and furnture are bespoke and manufactured to your specific design at our factory in Crediton. We employ skilled tradespeople who can meet our exacting standards. All of our kitchen cabinets are supplied in rigid form, assembled ready for fitting in your home. You can always pop along to our factory and see for yourself.
Step six – Installation
Our experienced kitchen fitters will ensure that the installation takes place with as little inconvenience as possible, but naturally there will be some noise, dust and interruption to water, gas and electricity. We aim to finish an installation within a week however this may extend depending on the complexity of the install and materials being used. We also offer ‘supply only’ to those customers who like to arrange their own fitting.
Step seven – Completion
At last we are finished! We will provide you with a customer care folder with all the details on warranties and advice on looking after your new kitchen. However, our service doesn’t stop here. If you have any questions, or an unforeseen problem arises, please give us a call and we will be there to assist.
Step eight – Our Guarantee
All our kitchens, bathrooms, bedrooms and home studies are built to last; our craftsmanship demands this. All our doors, drawer fronts and cabinets are guaranteed for 25 years. During that time should you have a problem please contact us and we would be happy to provide a solution where possible.
Step nine – Your recommendation
We’re very proud of the fact that the majority of our business comes from the clients who have kindly recommended Ashgrove to friends and family. And because a client referral is the greatest form of praise we can ever receive, we’d like to give you a little something in return for recommending an Ashgrove kitchen, bedroom, bathroom or study.
If you recommend Ashgrove to a friend or relative, and we sell and complete a kitchen, bedroom, bathroom or home study we’ll send you £100 worth of Waitrose gift vouchers. Whatever your tastes, be it a case of vintage wines, a hamper of gastronomic delights or perhaps a treat for the home, we are sure you will find something you love. What’s more, John Lewis can deliver many items to your door!
There’s also a little something extra in it for your referral: as well as a superb product and outstanding service, we’ll give them £100 off any NEFF appliance for their new kitchen.
Now it's all yours!
6 YEAR PRODUCT GUARANTEE
If you have any questions, or in the unlikely event that a problem arises after we have completed your install you can call us and we will be there to help you out. That’s a promise. We offer a 6 year guarantee on all our bedroom furniture from date of completed installation.
We aim to provide excellent customer service throughout the design and fitting process and will work with you to ensure that your new bedroom is exactly what you want.
FULL SERVICE INSTALLATION
Our service doesn’t just stop at designing and fitting your kitchen, bedroom, bathroom or home office furniture. We can also offer a full installation package including (where required) the supply and fitting of all electrical, plumbing and any building work needed using our dedicated team of installers.
We also offer ‘supply only’ to those customers who like to arrange their own fitting.
We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.
To ensure we are able to put things rights as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.
As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.
In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01363 773533, or write to us at Ashgrove Kitchen Ltd, Unit 3 Marsh Lane Lords Meadow Ind. Est Crediton, Devon, EX17 1ES or email us at firstname.lastname@example.org and we aim to respond within 5 days of receiving your complaint and where possible, will provide you with a date to remedy any issues raised.
Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event that we cannot remedy your complaint to your satisfaction, you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0333 241 3209.
An outstanding service from beginning to end. A high quality kitchen which meets our needs and exceeds our expectations. Grateful thanks to all the team.
Everyone pleasant and helpful. No need to improve just keep up the good work
We had no hesitation in returning to the company and the experience, second time around, was even better. Peter was accessible, helpful and full of good design suggestions. We would confidently recommend Ashgrove to anyone considering the installation of a new kitchen.
We are really delighted with our new kitchen. Ashgrove went above and beyond with not only producing our dream kitchen, but with their exceptional and attentive customer service.
Top quality units and workmanship, efficiently fitted and well managed throughout. I would highly recommend Ashgrove.
Really Enjoyed working with Ashgrove Kitchens. Peter Barber was great, the installation guys were great too anhd we have a lovely kitchen!
The kitchen & island form the centre piece of our farmhouse renovation. Built & fitted beautifully into a very old kitchen with irregular shapes! Excellent customer service - thank you.
Perfect job done. Ashgrove undersood what I was hoping to achieve and from then everything went like clockwork!
Just a note to thank you ALL for our superb kitchen. It has transformed the room and made life so much easier - Christmas was a joy. A very pleasant and efficient team.
It has been such a pleasant, smooth process. I can't think of anything to improve. Thanks for making this part of a complete house renovation the easiest and most relaxed part. Thank you for your help, patience and ideas!
All staff polite, professional and went the extra mile. I am delighted with my new kitchens and would not hesitate in recommending Ashgrove Kitchens.
Work is always of the highest level - all staff are friendly and considerate - after sales service is second to none.